Do you have a wide option?
The magic of the of the shoe is that you can interchange style AND size. This helps for people who are looking for a wider fit. For example, if you wear a size 8, you could purchase a size 8 Comfort base and then you could purchase size 9 Solemates (the styled part that you can take on and off of the base). Purchasing your Solemates in a size bigger will provide more room for the foot, especially in someone's case who has a wider foot.
What is your return policy if these don’t fit?
Customers will be given an opportunity to purchase return insurance, a small fee that will give them access to a free exchange or refund. If the return insurance is not purchased customers who return product will be responsible for covering the cost of the shipping labels. Shipping labels are available from us at a discounted commercial rate that is cheaper than shipping directly through the post office.
Customers must return product, whether defective or for other reasons, within 30 days of receipt of their product. The non-defective product must be unworn and in a resalable condition.
- Customers may request a refund or exchange product that is priced at the same value on our website. To do this you will need to go to our return portal Here: https://trysolelyjane.com/apps/redo/returns-portal
Is it easy to exchange if I need a different size or style?
Customers will be given an opportunity to purchase return insurance, a small fee that will give them access to a free exchange or refund. If the return insurance is not purchased customers who return product will be responsible for covering the cost of the shipping labels. Shipping labels are available from us at a discounted commercial rate that is cheaper than shipping directly through the post office. Customers who need an exchange must do so within 30 days and the product must be unworn or unused.
To initiate an exchange go to this order and enter your order to start the process. If you have any questions email support at support@trysolelyjane.com
Where are these made?
Our Solely Jane shoes are made in China with our wonderful manufacturing partners, but shipped from our warehouse in Springville Utah.
What if I wear a half size?
It depends on your foot, Your options are as follows using an 8.5 foot as an example:
1. With an 8.5 foot, if you regularly purchase size 8 shoes as someone who wears a half size, you can choose to purchase size 8 shoes with size 8 Solemates, that will give you a tighter fit.
2. You can purchase a size 8 base and a size 9 Solemate and this will provide you more room than purchasing both in size 8
3. If you regularly purchase a size 9 due to your half size, you can purchase the size 9 base and size 8 solemates and this will make sure the solemates are not too loose with the size 9 base.
4. For the loosest option, you can purchase a size 9 base and size 9 Solemates. Depending on your foot, let me know what you think or if there is anything else I can do to help.